The identifier "HQ-TRE 71004" is a regulatory compliance number used by HP, rather than a specific product model name. Because this number is shared across several different devices, finding the correct driver requires identifying your actual product name (e.g., HP Pavilion x2 HP ElitePad 1000 G2 🛠️ Step 1: Identify Your Specific Model To get the right drivers, you need your Model Name Product Number . You can find this using these methods: Keyboard Shortcut:
simultaneously on your laptop. A window will appear showing your "Product Name" and "Serial Number". Windows Settings: Settings > System > About . Look for the "Device specifications" section. Physical Label:
Check the bottom of the device or the battery compartment. Look for a label that says Command Prompt: Windows Key + R , and hit Enter. Type wmic csproduct get name and press Enter to see your model name. 📥 Step 2: Download Drivers from HP Once you have your specific model name (e.g., HP Pavilion x2 - 10-j013tu ), follow these steps:
HP Monitors - Updating a monitor driver | undefined - HP Support
The identifier HP HQ-TRE 71004 is not a product model number; it is a regulatory model number typically found on the bottom of HP Stream 11 HP Stream 13
notebooks. Finding specific drivers for these devices can be difficult because HP often does not release individual Windows 10 drivers for them, even if the OS is supported. Driver Compatibility Review driver hp hqtre 71004
For users struggling to get hardware like touchscreens, audio, or Bluetooth working on this model, a common "review" of the driver situation is that it requires manual intervention and the use of older driver packs. Operating System Limits : These notebooks typically only support
operating systems. If you have installed a 64-bit version of Windows, many drivers will fail to install or function correctly. Missing Windows 10 Support
: HP never officially released a dedicated Windows 10 driver suite for the 71004 series. Instead, users often have to rely on Windows 8.1 32-bit driver packs to get full functionality. The "Driver Pack" Solution
: For hardware like the touchscreen, there is often no standalone driver. The best workaround is to download the Intel Chipset, Graphics, Camera, and Audio Driver Pack (often found as sp70568.exe HP FTP site Bluetooth Issues : Bluetooth on this device often uses the Realtek RTL8723BS
chip. Standard Windows updates may not find the correct driver; you may need to manually install the UART Bluetooth driver version. How to Find the Correct Drivers HQ-TRE 71004 " is a regulatory label, you should find your actual Product Number The identifier "HQ-TRE 71004" is a regulatory compliance
(usually 7 characters ending in #ABA or similar) to get precise drivers from HP Support on your keyboard to open the HP System Information window. Product Number Enter that number into the HP Software and Driver Downloads page for the most accurate list. If Windows 10 drivers aren't listed, select Windows 8.1
from the OS dropdown menu to see the legacy drivers that often work on newer Windows versions.
Are you trying to fix a specific piece of hardware like the touchscreen or audio?
This hardware ID usually corresponds to the HP Hardware Support or a system management device found in HP laptops and desktops (such as the HP 15-af series or Pavilion models). It is often listed in the Device Manager under "Other Devices" as an "Unknown Device."
Here is a proper guide on how to identify and fix this issue. Troubleshooting common issues
Cause: The driver HP HQtre 71004 may be split into two INF files (one for print, one for scan).
Fix:
Cause: The driver may be older and use SHA-1 certificates (deprecated in newer Windows 10/11 builds).
Fix:
Despite the odd model string, HP’s support database often maps internal part numbers to official drivers.
support.hp.com