USB Redirector Technician Edition Customer Module (version 1.9.7)
is a lightweight, portable application that allows customers to share their USB devices with a remote technician over the internet or a local network. It is specifically designed for remote servicing tasks like flashing, programming, or repairing mobile phones and other USB hardware. IncentivesPro Key Features of Version 1.9.7 Portable Design
: The module is a small executable (less than 2MB) that requires no installation and can be run directly. Broad Compatibility
: Supports a wide range of devices, including smartphones (Android/iOS), printers, 3G modems, and CNC controllers. Ease of Use
: Features a simple interface where customers only need to enter the technician's IP address or ID to connect. Cross-Network Support : Works over LAN, Wi-Fi, VPN, and the Internet. IncentivesPro How the Connection Works The process follows a "Technician-to-Customer" workflow: USB Redirector Technician Edition Customer Module (version 1
USB Redirector Technician Edition Customer Module (v1.9.7) is a lightweight, portable application used to redirect USB devices from a customer's computer to a remote technician for servicing. IncentivesPro
Operational Report: USB Redirector Technician Edition v1.9.7 1. Component Overview
: Facilitates remote USB maintenance (flashing, programming, diagnostics) by making a remote device appear as if it is plugged directly into the technician's computer. Customer Module Characteristics Portability : Does not require installation on the customer side.
: Typically less than 2 MB, making it easy to distribute via email or download link. Prerequisites : The customer must have Administrator rights to run the module. IncentivesPro 2. Technical Setup Requirements Port Forwarding : By default, the software uses TCP/UDP port 32075 What is Significant About Version 197
. If connecting over the internet, the technician may need to configure port forwarding on their router or use tools like to establish a public DNS. System Compatibility
: Version 1.9.7 supports a wide range of Windows OS, including Windows XP (SP3), Vista, 7, 8, 8.1, and 10 (both 32-bit and 64-bit). IncentivesPro 3. Step-by-Step Workflow How to Redirect a USB Device for Servicing
Software versions are not arbitrary numbers. Version 197 represents a specific build in the product's lifecycle. According to release notes from IncentivesPro and community feedback, Version 197 introduces:
If you see "Customer Module Version 197," you are looking at the most stable build for Windows 10 22H2, Windows 11 23H2, and Windows Server 2022. Enhanced SSL Stability: Fixes a rare TLS handshake
Using the Customer Module introduces a remote access vector. Protect your customers by following these rules:
usbredirector.ini), set ConfirmConnection=1. This forces a pop-up on the customer’s screen asking for permission every time a technician tries to connect.-autoremove switch. After the technician disconnects, the Customer Module automatically deletes itself and its service from the customer’s PC.-filter parameter) to avoid accidentally mounting the customer’s personal USB drive.Here is a practical, repeatable script for deploying the Customer Module to a remote customer.
On the Technician Side (Your Office):
Remote USB Hubs tab.Create New Hub. Note your External IP and the Port (e.g., 203.0.113.50:32000). Alternatively, register for a free incentivespro.net ID.On the Customer Side (via phone support or remote desktop):
USB-Redirector-Technician-Customer-x64-v197.exe from the official site (or sent via secure link).Advanced and set:
Share all devices (default) or Share only specific VID/PID.Reconnect on loss.Start.Back on the Technician Side:
Connect next to the desired USB device.Cause: USB mouse HID reports are extremely latency-sensitive. Solution:
-hidlatency:high to the Customer Module startup shortcut.